ONLINE STORE faq

How do I reach out for support with my order?

If you need help or have questions about your kombucha delivery experience, please visit our website contact page here.

How much does shipping cost? 

For orders within Karachi, Rs.200/- delivery charges for orders below Rs.1,500/-. Orders exceeding that amount will be delivered for free. 
For orders to other major cities of Pakistan, shipping charges are included in the price pack of 6.

How long will the order take to deliver?

Since we produce weekly micro batches, the delivery time can vary upon the availability of the product. Our delivery team will inform you about your estimated delivery time as soon as we receive your order. For orders within Karachi most common duration is 1-2 days. For all major cities it is 2-3 days.

Can the orders be shipped anywhere in Pakistan?

We unfortunately can only deliver to all major cities only. Visit other cities menu page to check if we deliver to your city and stay tuned for more exciting announcements on social media! Follow us on Instagram @healthygutskhi.

How do you maintain freshness of the product while delivering outside Karachi?

We pack our products with calculated amounts of dry ice so the package reaches its destination fresh via overnight delivery.
Since our products are fermented, once ready they do not go bad unless left open. With time they only get tart and bubbly which is how so many of our customers prefer them.

How does your subscription work?

Avail 10% discount on your total order by signing up for monthly subscription.Minimum order Rs.1000/- on a day of your choice for 4 weeks.
In order to make changes to your order or to pause the subscription, feel free to contact us.
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